JP
Johan P
1 reviews | Active since Jun 2015
29 Jun 2015, 20:08
suspension of service
Follow up. Ref nr. USD REQ ***. My cell service has been suspended for the fifth time in four months. Sometimes when I complain they just switches it back on. Without any explanation, very much like their answer last month. \They will investigate and give me feedback "Nothing like that happened today 29 June I went to MTN head office. I spoke to a person by the name of Shibek who told me I was suspended because of bill limit. Yet they switch it back on after I complain"
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MTN South Africa's replyOfficial
08 Jul 2015, 15:57Hello Pretorius Johan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you had a Bill limit service whilst with Nashua, MTN took over with all the services that you had active with Nashua. The Bill limit service is not 100% accurate. You may request for the Bill limit service to be cancelled in order to avoid your service being suspended by calling 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you had a Bill limit service whilst with Nashua, MTN took over with all the services that you had active with Nashua. The Bill limit service is not 100% accurate. You may request for the Bill limit service to be cancelled in order to avoid your service being suspended by calling 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply08 Jul 2015, 15:57
Official
Hello Pretorius Johan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you had a Bill limit service whilst with Nashua, MTN took over with all the services that you had active with Nashua. The Bill limit service is not 100% accurate. You may request for the Bill limit service to be cancelled in order to avoid your service being suspended by calling 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you had a Bill limit service whilst with Nashua, MTN took over with all the services that you had active with Nashua. The Bill limit service is not 100% accurate. You may request for the Bill limit service to be cancelled in order to avoid your service being suspended by calling 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***