rH
rudiger H
1 reviews | Active since Mar 2012
04 May 2015, 14:10
Suspension of service
Good Day<br> <br> My service has been suspended without any warning or reason<br> <br> I tried to make contact with MTN but cant because it is suspended even if I try to phone 141 or 173 which is the customer care number.<br> <br> What I dont understand is that I have an open account (unlimited) ,calls ,data and sms,s <br> <br> I just think this is a bit un - professional and it is making it inconvenient for me as I use the phone for business
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MTN South Africa's replyOfficial
13 May 2015, 13:04Hello rudigerherbst,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has since been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has since been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply13 May 2015, 13:04
Official
Hello rudigerherbst,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has since been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has since been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.