KG
Karlien G
1 reviews | Active since Feb 2015
30 Mar 2015, 08:44
Suspension of service
Once again, service suspended without any prior notification. My assumption is that I've reached my call limit. <br> <br> Cannot reach customer service. It just rings and cuts out after a few minutes (calling 808 from other MTN cellphone). As per previous incident, service cannot be unblocked at MTN shop, only by phoning customer service, who is not answering...<br> UNACCEPTABLE<br> With the previous incident I requested from customer service that the system sends me a sms notification prior to my service being suspended, in order for me to increase the call limit before being cut off. This failed as well. <br> <br> Please MTN, sort out your systems!!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
09 Apr 2015, 10:54Hello hasie@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The line is now active for making outgoing calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The line is now active for making outgoing calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply09 Apr 2015, 10:54
Official
Hello hasie@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The line is now active for making outgoing calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The line is now active for making outgoing calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
