EP
Elaine P
1 reviews | Active since Aug 2015
17 Aug 2015, 14:23
Suspension of Phone
Good day<br> MTN are not giving good service. My account are up to date. Since they had a nationwide strike, I had problems with my account. My account are under R700 a month. All of sudden I get an account of over R1700 and the next month over R2400. Before that it is suspended, because they cant pick up my debit orders on the statements. Now according to them I still owe them over R800 that is not true.<br> At this moment I feel I want to cancel my contract with MTN. They are really not helpful to fix this proplem.
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MTN South Africa's replyOfficial
08 Sept 2015, 15:19Hello ElaineP11,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the account has been credited with R1474.88 on 14-7-2015. The account is in credit with R -6.99.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the account has been credited with R1474.88 on 14-7-2015. The account is in credit with R -6.99.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply08 Sept 2015, 15:19
Official
Hello ElaineP11,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the account has been credited with R1474.88 on 14-7-2015. The account is in credit with R -6.99.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do pick up that the account has been credited with R1474.88 on 14-7-2015. The account is in credit with R -6.99.
Kind Regards,
Alice van der Merwe
***