1 reviews | Active since Aug 2015
Suspension of my service before payment date
I am super angry. When I took a contract with MTN, I chose to pay on monthly basis on the 25th. Now my service is suspended and when I ask why, I'm told I was supposed to pay on the 15th, which is all flipping new to me. I chose to pay on the 25th for a reason and I don't understand where MTN gets the right to change my contract without even talking to me. They also added this flipping itemised billing **** just to charge me more. Have I ever asked for that ****????. I use my phone and I know all the people I call. <br> <br> Now this lady tells me with attitude that the only thing she can do for me is making an arrangement for this month. like seriously, AN ARRANGEMENT. I can only pay on the 25th EVERY MONTH and if that is not possible then it means MTN has breached our contract. I made the flipping EFT now (even though my payment date is still in future) but I will not do that every month. I CANNOT PAY ON THE 15TH, I never did and never will.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised our terms and conditions state that if the account is on cash method you have 21 days from the invoice (20th) to pay the account .
If the account has been on debit before and the debit orders returned unpaid more than once the system will automatically change the account to cash.
On cell *** the itemized billing service is not added and you have not been billed for this. On cell *** no itemized billing service.
The account need to be paid every month on the 9th due to the 21 day rules. If you cannot make the payment every month on the 9/10 then you need to call in to make arrangement.
The 21 day is a rule set out for all accounts on cash. This is not breach of contract.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised our terms and conditions state that if the account is on cash method you have 21 days from the invoice (20th) to pay the account .
If the account has been on debit before and the debit orders returned unpaid more than once the system will automatically change the account to cash.
On cell *** the itemized billing service is not added and you have not been billed for this. On cell *** no itemized billing service.
The account need to be paid every month on the 9th due to the 21 day rules. If you cannot make the payment every month on the 9/10 then you need to call in to make arrangement.
The 21 day is a rule set out for all accounts on cash. This is not breach of contract.
Kind Regards,
Alice van der Merwe
***