1 reviews | Active since Jul 2016
SUSPENSION OF LINES EVERY MONTH??? EVEN AFTER COMMUNICATING WITH YOU
I am beyond frustrated with my experience with MTN. My lines have been suspended YET AGAIN despite communicating with your call centre and sending through proof of payment. This happens on a monthly basis. Why is it that the same communication has to be repeated every few days. I have been a customer of MTN for 20 years. Is this how you treat your loyal clients??? My emails to your staff are ignored, i cannot get through to the Call centre. MTN, PLEASE GET YOUR ACT TOGETHER! AND REINSTATE MY LINES AS I AM LOSING OUT ON BUSINESS.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience apologise.
We have evaluated your account and picked up that your line have been reconnected,please try using your number it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience apologise.
We have evaluated your account and picked up that your line have been reconnected,please try using your number it should work accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***8