1 reviews | Active since Dec 2015
suspension of line when payement is made
Every single month I pay mtn in time and they suspend my account , which means ll have to wait on the line for 10 minutes or more to go through and tell them that my line has been suspended and that they should re-connect me not only is this a waste of my time but I fail to understand why I should have to call when I paid for my line to be reconnected and now I just called and they telling me that they will reconnect my line but if the payement does not reflect then I will have to send them a Proof of payement! I really can't believe the incompetence and the added waste of time on my part as I use my cell phone to handle my business now everything pauses because I have to call mtn to reconnect my line even though I have made a payement.
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly note that your account is on cash payment and you only have 21 days to pay your account to avoid been suspended you need to make a payment of R737.59 which is your outstanding amount for inv dated 20/10/2015 and 20/11/2015 to bring the account to up to date,then once the inv dated 20/12/2015 is finalised you can only pay it 30/12/2015 the account wont be suspended.
warm regards
mike
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly note that your account is on cash payment and you only have 21 days to pay your account to avoid been suspended you need to make a payment of R737.59 which is your outstanding amount for inv dated 20/10/2015 and 20/11/2015 to bring the account to up to date,then once the inv dated 20/12/2015 is finalised you can only pay it 30/12/2015 the account wont be suspended.
warm regards
mike
REQ:***