LS
Lee-Anca Stewart

1 reviews | Active since Jan 2016

08 Nov 2017, 10:43

Suspension of Line

Good day,

I made a payment of R198.01 on the 1 Nov 2017 and received an sms 2 days ago stating that I need to make a payment otherwise the line will be suspended yet the payment has already been made. This occurs regularly and I end up having my phone suspended. I find this unprofessional and unacceptable I do not agree with this kind of harassment and will not tolerate it It is very irritating and frustrating especially since I have paid my account I would like for the MTN team to resolve this issue urgently and to make sure about a payment before suspending my line

I am being inconvenienced once again and MTN makes it appear as though I was at fault here without any compensating me.

I am very unhappy with this service and will be ending my contract with them as this occurs regularly.

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