JO
Jacobus O
1 reviews | Active since Jun 2015
08 Jun 2015, 16:03
SUSPENSION OF LINE
My line been suspended since this morning. Last week payment was done as normal every month, Accept this month I didn't get a invoice and or itemized billing. I had to phone them to get the amount. After payment been done I received a sms stating that the acount is in arrears and the line will be suspended. I verify the payment been done last week. Today line has been suspended. <br> From this morning about 08:00am I tried to phone 808, been cut off a million times and or left to listen to the tune for 30min before been cut-off.<br> <br> What is wrong at MTN???/
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MTN South Africa's replyOfficial
12 Jun 2015, 12:01Hello OosthuizenJD,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per my investigations on our systems I have noted your contract is not suspended. There has been delays with accounts due to the Strike action however your query has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per my investigations on our systems I have noted your contract is not suspended. There has been delays with accounts due to the Strike action however your query has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply12 Jun 2015, 12:01
Official
Hello OosthuizenJD,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per my investigations on our systems I have noted your contract is not suspended. There has been delays with accounts due to the Strike action however your query has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per my investigations on our systems I have noted your contract is not suspended. There has been delays with accounts due to the Strike action however your query has since been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***