1 reviews | Active since Jan 2014
Suspension of contract cellphone as they seem fit
Good day,<br> <br> I have had my cellphone contract with mtn for 2 years,recently i upgraded on my contract ( 1st of march ) <br> and ever since i have had problems non stop,before my upgrade i had no problems.<br> <br> On 4 occasions mtn has suspended my account,without prior notification,i just realize my outgoing calls,smses and internet services are not working every time i phone the customer service center they apologize and they unsuspend it but then i have to wait a day for my cellphone to be in working order again.<br> <br> i have explained to many of the mtn call center operators that i work 6 days a week,far from home and as soon as i leave work at night i have to call somebody to tell them im on my way home to let them know im safe as well,because of mtn suspending my calls the entire time it feels like i am being bul****,the call center agents have told me on several occasions that i have to phone mtn to have my limit increased,as soon as i ask why i have to do that seeing as it is a pay as you go contract not an open one we then get into an argument<br> <br> I am really tired of having to beg mtn every time they suspend my line for some sort of fu
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Your Credit limit is R329.00.
Your outstanding balance is R309.02
Your unbilled balance is R377.00
This means you owe a total of R686.02 which is above your credit limit. The system will therefore suspend your outgoing calls.
To prevent this from happening you will need to request a credit limit increase from MTN so that your credit limit is always above your unpaid invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Your Credit limit is R329.00.
Your outstanding balance is R309.02
Your unbilled balance is R377.00
This means you owe a total of R686.02 which is above your credit limit. The system will therefore suspend your outgoing calls.
To prevent this from happening you will need to request a credit limit increase from MTN so that your credit limit is always above your unpaid invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***