Suspension of account

I have been reporting this accounting matter to MTN since 04/01/2016. I had no joy I logged a complaint on hellopeter.com on 16/02/2016 MTN responded on 17/02/2016 the issue is resolved my account will be removed from the collections list (ref ***) I still received sms messages that my account will be suspended and I called MTN again on 19/02/2016 I was asked to email the bank statement again which I did on 19/02/2016 (this was now the 3rd time) REF *** Today 29/02/2016 I received an account notification my account is still in arrears with the same amount of the issue that was \apparently\" resolved as per Tim from MTN escalations. I called into the call centre again today Palesa Ngoepe promised she is sending the bank statement to collections as we speak (I was also promised this by Mbali Ntuli and Nonhlanhla Ngwenya) as I dropped the phone speaking with Palesa I again received another threatening sms how my line will be suspended in 2 days Can someone ANYONE out there in MTN world help me resolve this simple accounting problem!!! I've been a customer with this co since the year 2000 and now it seems I have to consider alternative options???"