1 reviews | Active since Jul 2011
<p>I used to be a client of Autopage for 12 years - I never had issues that my service was suspended, neither did any of my debit orders ever get returned.</p> <p> </p> <p>Since MTN took over my contract, I have had my services suspended twice. Once it happened over a weekend, and my service was not restored until Monday. Still - not one of my debit orders were ever returned.</p> <p> </p> <p>I phoned the MTN call centre to reinstate my services and to find out why my service was suspended in the first place. After a 20min call, I was being transferred to a manager, but the call was lost. </p> <p> </p> <p>I really do not understand why I am having so many hassles with MTN after having a great Autopage experience. </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to the our records your line had a Credit Limit suspension. The Credit limit was increased in September 2016 however the system activated a Risk plan which suspended the line even after the limit was increased. This is a system error which we would to sincerely apologise for.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to the our records your line had a Credit Limit suspension. The Credit limit was increased in September 2016 however the system activated a Risk plan which suspended the line even after the limit was increased. This is a system error which we would to sincerely apologise for.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.