sK
sharonlynne K
1 reviews | Active since Apr 2015
09 Sept 2015, 08:34
suspension
ok so its me YET AGAIN.<br> <br> so try to make a phone call (08.09.2015) only to get told my phone has been suspended as i have exceeded my limit. please explain how on earth does one exceed there limit when my phone account has only just been debited off my account on the 01.09.2015.<br> <br> i am absolutley fuming.<br> <br> i am now sick of MTN and all their ********. when i phone the 808 number they tell me i have entered in an invaild MTN number, what the hell is wrong with this company<br> <br> im taking over my cellphone contract to CELL C.<br> <br> will be doing this on the weekend as i have had notheing but endless problems with MTN
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MTN South Africa's replyOfficial
09 Sept 2015, 13:41Hello sharon7056,
We are sorry for any inconvenience caused.
We've perused your account and the unbilled invoices for all three numbers on your account and see the outgoing communication has been barred due to the credit limit for the entire account being exceeded. This is done automatically by our system as security measure.
We see that the unbilled invoice amount for the number ending with 3483 is currently R1227.17. The number with 8635 is currently sitting at R576.00 and the other number ending with 4320 is currently sitting at R1950.00 due multiple 1GB data bundle purchases done through the self help service.
These transactions will be available on the invoices that will be finalized tomorrow (10th of August 2015).
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've perused your account and the unbilled invoices for all three numbers on your account and see the outgoing communication has been barred due to the credit limit for the entire account being exceeded. This is done automatically by our system as security measure.
We see that the unbilled invoice amount for the number ending with 3483 is currently R1227.17. The number with 8635 is currently sitting at R576.00 and the other number ending with 4320 is currently sitting at R1950.00 due multiple 1GB data bundle purchases done through the self help service.
These transactions will be available on the invoices that will be finalized tomorrow (10th of August 2015).
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply09 Sept 2015, 13:41
Official
Hello sharon7056,
We are sorry for any inconvenience caused.
We've perused your account and the unbilled invoices for all three numbers on your account and see the outgoing communication has been barred due to the credit limit for the entire account being exceeded. This is done automatically by our system as security measure.
We see that the unbilled invoice amount for the number ending with 3483 is currently R1227.17. The number with 8635 is currently sitting at R576.00 and the other number ending with 4320 is currently sitting at R1950.00 due multiple 1GB data bundle purchases done through the self help service.
These transactions will be available on the invoices that will be finalized tomorrow (10th of August 2015).
Regards
Tim
MTN Complaints Management Team
We are sorry for any inconvenience caused.
We've perused your account and the unbilled invoices for all three numbers on your account and see the outgoing communication has been barred due to the credit limit for the entire account being exceeded. This is done automatically by our system as security measure.
We see that the unbilled invoice amount for the number ending with 3483 is currently R1227.17. The number with 8635 is currently sitting at R576.00 and the other number ending with 4320 is currently sitting at R1950.00 due multiple 1GB data bundle purchases done through the self help service.
These transactions will be available on the invoices that will be finalized tomorrow (10th of August 2015).
Regards
Tim
MTN Complaints Management Team
Best regards,