mL
molefi L
1 reviews | Active since Sept 2017
27 Sept 2017, 08:43
suspension
my accounts were suspended and re-activated after I sent proof of payment without any reason and the people I spoke to are not responding to my emails
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Replies (2)
MTN South Africa's replyOfficial
29 Sept 2017, 08:22Dear Molefi,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note our records indicate this matter has been addressed and resolved as per reference number ***.
We will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply29 Sept 2017, 08:22
Official
Dear Molefi,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note our records indicate this matter has been addressed and resolved as per reference number ***.
We will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
mL
molefi L's updateReviewer Update
29 Sept 2017, 08:53They are not saying anything at all, what is that they have fixed, by reactivating the accounts, no. Yu can not punch someone and come and say sorry, you need to tell the person what let you punch him/her and you can apologise.
mL
molefi L's update29 Sept 2017, 08:53
Reviewer Update
They are not saying anything at all, what is that they have fixed, by reactivating the accounts, no. Yu can not punch someone and come and say sorry, you need to tell the person what let you punch him/her and you can apologise.