TW
Tarryn W
1 reviews | Active since Jul 2014
24 Mar 2015, 09:47
SUSPENSION
I have had it with MTN, after explaining they have still gone and suspended my account, I have tried calling, I have tried contacting on facebook, I have tried contacting the head office, I have emailed, I have been inside the canal walk and NOBODY is able to assist me, I have honestly had my fare share of pathetic service received from MTN. I have been trying since yesterday morning to sort this out.
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 11:52Hello TarrynWilliams,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have noticed payment was received and also that the suspension on your account was lifted. The system suspended the account due to late the payments. Your account has now moved to a cash account. Kindly note that your invoice date is the 13th of every month and payments would be due by the 04th. Should you need further assistance please contact us on 808 or *** from a landline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have noticed payment was received and also that the suspension on your account was lifted. The system suspended the account due to late the payments. Your account has now moved to a cash account. Kindly note that your invoice date is the 13th of every month and payments would be due by the 04th. Should you need further assistance please contact us on 808 or *** from a landline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply01 Apr 2015, 11:52
Official
Hello TarrynWilliams,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have noticed payment was received and also that the suspension on your account was lifted. The system suspended the account due to late the payments. Your account has now moved to a cash account. Kindly note that your invoice date is the 13th of every month and payments would be due by the 04th. Should you need further assistance please contact us on 808 or *** from a landline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have noticed payment was received and also that the suspension on your account was lifted. The system suspended the account due to late the payments. Your account has now moved to a cash account. Kindly note that your invoice date is the 13th of every month and payments would be due by the 04th. Should you need further assistance please contact us on 808 or *** from a landline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,