Suspening Service after payment was made as per statement
<p>I paid my cell contract on the 23rd of September '16 via EFT as per amount stated on MTN statement dated end Sep '16. I received sms's from 6 Oct '16 stating "account is in arrears with R277.53". My service was suspended 12 Oct '16. I PAID AS PER STATEMENT, WHY A SUPRISED ARREARS SMS FOLLOWED BY SUSPENDED SERVICE??? Secondly, I can not send sms's since Nov '15 I contacted call centres countless times, calls were logged to resolve sms issue, I'm stil waiting...</p>
Good day Terence Gibbs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, the invoice date 2016-09-13 was R686.53 and the amount paid was R409.00 which left a balance of R277.53.
Please dial the code *330*0000# then okay to cancel sms active barrings on your line.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day Terence Gibbs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, the invoice date 2016-09-13 was R686.53 and the amount paid was R409.00 which left a balance of R277.53.
Please dial the code *330*0000# then okay to cancel sms active barrings on your line.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***