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phumuza K
1 reviews | Active since Mar 2013
16 Jul 2015, 12:29
suspending up to date lines
My line gets suspended everyday since monday and my account is up to date and to top it all off they do not answer calls this is truly the worst network in the country . no wonder their workers are on strike .
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 09:27Hello phumuzak,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that your line was previously suspended due to the debit order returning unpaid, the account was later paid and it is up to date. Please be advised that it shows that you requested for your number to be suspended as it was ******.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that your line was previously suspended due to the debit order returning unpaid, the account was later paid and it is up to date. Please be advised that it shows that you requested for your number to be suspended as it was ******.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply30 Jul 2015, 09:27
Official
Hello phumuzak,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that your line was previously suspended due to the debit order returning unpaid, the account was later paid and it is up to date. Please be advised that it shows that you requested for your number to be suspended as it was ******.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our system shows that your line was previously suspended due to the debit order returning unpaid, the account was later paid and it is up to date. Please be advised that it shows that you requested for your number to be suspended as it was ******.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***