HV
Hercules V
1 reviews | Active since Sept 2016
21 Sept 2016, 13:25
Suspending Linesq
<p>Good day,</p> <p>I have been receiving SMS's from MTN that they are suspening my lines due to failure to pay. But when I phone them they say that my account is paid up and that my lines are not suspended.</p> <p>When I go into the sore they say that my account has been handed over to legal but can not supply me with a reason why, due to that fact that I am paid up.</p> <p> </p> <p>MTN, please not, if you blacklist me as a mistake, you will pay. Believe me you will pay. I have worked hard my whole life to keep my name in the clear. If you mess it up, you will not forget this day.</p> <p> </p> <p>Please sort this out.</p>
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Replies (5)
MTN South Africa's replyOfficial
23 Sept 2016, 14:43Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised with your ID number you have 2 accounts on debit order.
A*** and C***.
The system reflect that the debit order for account C*** has returned unpaid, the balance at the moment is R 1,670.05 due to the debit order returned unpaid this balance need to be paid cash.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. C***. This account debit date is always schedule for the 1st.
The account has not been handed over to legal.
Account A*** debit order for R1394.73 has been requested to be paid over to MTN on the 1-10-2016.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply23 Sept 2016, 14:43
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised with your ID number you have 2 accounts on debit order.
A*** and C***.
The system reflect that the debit order for account C*** has returned unpaid, the balance at the moment is R 1,670.05 due to the debit order returned unpaid this balance need to be paid cash.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement. C***. This account debit date is always schedule for the 1st.
The account has not been handed over to legal.
Account A*** debit order for R1394.73 has been requested to be paid over to MTN on the 1-10-2016.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's replyOfficial
23 Sept 2016, 15:08Kindly be advised that the balance for R1658.65 is for the July and August invoices not paid.
The invoice billing for the August invoice is from 5-7-2016 to 2016-8-07 for account C*** before the 2 numbers *** and *** has been transferred to the A account A***. This payment need to be done to clear the C account.
A*** is current with balance R 1,394.73 that include 3 numbers.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Sept 2016, 15:08
Official
Kindly be advised that the balance for R1658.65 is for the July and August invoices not paid.
The invoice billing for the August invoice is from 5-7-2016 to 2016-8-07 for account C*** before the 2 numbers *** and *** has been transferred to the A account A***. This payment need to be done to clear the C account.
A*** is current with balance R 1,394.73 that include 3 numbers.
Kind Regards,
Alice van der Merwe
Best regards,
HV
Hercules V's updateReviewer Update
05 Oct 2016, 13:13Good day Alice,
Thank you for the feedback. This is the fist response from MTN that almost makes sence. I have been on leave and have only retruned today. But I have again reversed the Debit order for the R1 658.65
The following payment was made to these accounts
July:
A*** R570
C*** R1130,58
August
A*** R569,21
C*** R1130,58
Septermber
A*** R1460,49
C*** R1658, 49 this I returned Seeing that this is a dubble debit.
I have paid every month so I do not understand that you are saying that a payment has to be made for 5-7-2016 to 07-08-2016 . If i have paid for those numbers on the 1 of August, if not then they will be include in the payment that whent of on the 1 of September.
I need some more clarity on this please.
Thanks
HV
Hercules V's update05 Oct 2016, 13:13
Reviewer Update
Good day Alice,
Thank you for the feedback. This is the fist response from MTN that almost makes sence. I have been on leave and have only retruned today. But I have again reversed the Debit order for the R1 658.65
The following payment was made to these accounts
July:
A*** R570
C*** R1130,58
August
A*** R569,21
C*** R1130,58
Septermber
A*** R1460,49
C*** R1658, 49 this I returned Seeing that this is a dubble debit.
I have paid every month so I do not understand that you are saying that a payment has to be made for 5-7-2016 to 07-08-2016 . If i have paid for those numbers on the 1 of August, if not then they will be include in the payment that whent of on the 1 of September.
I need some more clarity on this please.
Thanks
HV
Hercules V's updateReviewer Update
28 Oct 2016, 09:49Good day,
It has been another month and no replay. Please give me an update on this issue. I am receiving SMS from MTN that is threatening me. I do not like this.
Give a an answer
HV
Hercules V's update28 Oct 2016, 09:49
Reviewer Update
Good day,
It has been another month and no replay. Please give me an update on this issue. I am receiving SMS from MTN that is threatening me. I do not like this.
Give a an answer
HV
Hercules V's updateReviewer Update
28 Oct 2016, 09:50Good day Alice,
Thank you for the feedback. This is the fist response from MTN that almost makes sence. I have been on leave and have only retruned today. But I have again reversed the Debit order for the R1 658.65
The following payment was made to these accounts
July:
A ********** R570
C ********** R1130,58
August
A ********** R569,21
C ********** R1130,58
Septermber
A ********** R1460,49
C ********** R1658, 49 this I returned Seeing that this is a dubble debit.
I have paid every month so I do not understand that you are saying that a payment has to be made for 5-7-2016 to 07-08-2016 . If i have paid for those numbers on the 1 of August, if not then they will be include in the payment that whent of on the 1 of September.
I need some more clarity on this please.
Thanks
HV
Hercules V's update28 Oct 2016, 09:50
Reviewer Update
Good day Alice,
Thank you for the feedback. This is the fist response from MTN that almost makes sence. I have been on leave and have only retruned today. But I have again reversed the Debit order for the R1 658.65
The following payment was made to these accounts
July:
A ********** R570
C ********** R1130,58
August
A ********** R569,21
C ********** R1130,58
Septermber
A ********** R1460,49
C ********** R1658, 49 this I returned Seeing that this is a dubble debit.
I have paid every month so I do not understand that you are saying that a payment has to be made for 5-7-2016 to 07-08-2016 . If i have paid for those numbers on the 1 of August, if not then they will be include in the payment that whent of on the 1 of September.
I need some more clarity on this please.
Thanks