Suspending account and not answering @ call centre
Suspending account before arranged debit order, as agreed upon in the contract. ( 3 days before debit order is set to go off)<br> NEVER ANSWERING THE DAMN PHONES AT THE CALL CENTRE!!!!<br> And putting *********** people at the call centre who does not know how to help you.<br>
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello MarelizeAndrew,
We are truly sorry for the service breakdown and for the delayed response to your post.
We see that the account being queried belongs to Mr. A D De Wet. We will not be able to provide any details of the account unless you've been given proper authorization to query on the account.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the service breakdown and for the delayed response to your post.
We see that the account being queried belongs to Mr. A D De Wet. We will not be able to provide any details of the account unless you've been given proper authorization to query on the account.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello MarelizeAndrew,
We are truly sorry for the service breakdown and for the delayed response to your post.
We see that the account being queried belongs to Mr. A D De Wet. We will not be able to provide any details of the account unless you've been given proper authorization to query on the account.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the service breakdown and for the delayed response to your post.
We see that the account being queried belongs to Mr. A D De Wet. We will not be able to provide any details of the account unless you've been given proper authorization to query on the account.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser