Suspended services on MTN prepaid

Hello Peter. I'm a loyal MTN prepaid user for the past 23yrs(Same Number). I have not had a contract linked to the number in question. On Tuesday(27/02/24) around 15h25 I discovered that couldnot make calls due to the fact my services were suspended.

Panicking I then called mtn customer support immediately(27/02/24) to have this resolved and I was informed that I would be resolved in about 24hrs. On Wednesday(28/02/24) after the 24hrs had lapsed I discovered that the problem persisted and again called the MTN Customer Care Line and after having had to explain my so "unique" case to the so unwilling to assist call centre agents, I was again told it would take 24hrs to have it resolved. Yesterday(29/02/24) I again called the Mtn customer care line now asking for an escalation for my matter and I was to The Supervisor on shift Mariam Mnisi would call me back as she was busy on another line. I never received a call from here till to date(01/03/24 - 14h04)

Today(01/03/24) morning I decided to drive to the not so near mtn shop(Malelane inkwazi Plaza) for assistance and I was adviced to call the same mtn customer care line as my matter needed an online intervention and they could not assist at all.

As I write this review I'm almost 72hrs without a fully functional handset which affected me very negatively at work and I'll be writing a separate review about that. I'm writing this review to seek intervention from the highest office that be.

In this whole odeal I was particularly disappointed by the following call centre agents : 1)Kutlaano Mruting and a Lady called Ziziswa or Zizikwa for their below par customer service, calls were hung up at some point and I had to redial and explain myself al***** again to the new agent.

I wish that there could be a revisit on all the calls I made so that MTN can be on the know of our experience.

Please intervene...

SP