Suspended services for no reason - no contact!
I have been on hold for your call centre for over 3 hours, we were suspended yesterday morning and I paid the account immediately, you confirmed receipt and un-suspended us immediately, my phone was fine all day and now I wake up this morning and all the numbers connected to my account are suspended. Please sort this out immediately as I am a health worker and I cannot be without my phone.
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Replies (2)0
Replies (2)'s updateReviewer Update
26 May 2020, 12:41I have since spoken to someone and they are sending me a statement of how you get this value since I have had no problems since March 2019, I will resolve it with her.
My complaint was more about the poor service and lack of communication.
Thanks for your reply.
My complaint was more about the poor service and lack of communication.
Thanks for your reply.
's update26 May 2020, 12:41
Reviewer Update
I have since spoken to someone and they are sending me a statement of how you get this value since I have had no problems since March 2019, I will resolve it with her.
My complaint was more about the poor service and lack of communication.
Thanks for your reply.
My complaint was more about the poor service and lack of communication.
Thanks for your reply.
's updateReviewer Update
26 May 2020, 16:47Your constant harping on my account does not negate your responsibility for a semblance of customer service, sadly you have proven my point.
's update26 May 2020, 16:47
Reviewer Update
Your constant harping on my account does not negate your responsibility for a semblance of customer service, sadly you have proven my point.