1 reviews | Active since Mar 2011
Suspended Service.. with a twist
I have two ref numbers MTN must review to understand my situation #*** and #***<br> I owe MTN 1k cause of datalive(PSD) when I run out of my bundle data then I cant connect to the internet until I load new data? & im on wifi 90% of the time & I switch my mobile data off when Im on wifi So where does this 1k bill from datalive come from you cannot suspend my service which you have already done until you can show me proof of how this data occurred & the privacy invasion your MTN MENU app on my android violates Your app is allowed to access my phone This MT Billing subs is phoned from my phone at roughly 9:30am to the number *** everyday Duration of call is 0 seconds and its charged at R2.63 everyday. Im not making these calls mtn is making these calls from my phone every day and then deleting it in the call log This app has permission to do the following: make calls from my phone send sms messages take pictures and videos record audio know my location & TONS more There is nothing in my contract giving you permission therefore is ******* TAKE THIS TO THE TOP RIGHT NOW. SEEMS LIKE SOMETHING THAT SHOULD BE IN THE NEWSPAPERS Oh and un-suspend my effing service now you ******
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused. Please pardon the delayed response.
We are liaison with our billing department for the to assist as this was already logged hence the mentioned reference number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused. Please pardon the delayed response.
We are liaison with our billing department for the to assist as this was already logged hence the mentioned reference number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
