Suspended service, terrible call centre feedback

<p>My contract sims has been SUSPENDED due to overdue account, however there is an on-going investigation to have my billing rectified due to a mess up on MTN side. I called into service desk 808 several times today trying to get my line suspension lifted, after all the phone restarts, still no service. <br /><br />What makes matters worse is that I reported this issue to MTN 3 months ago, these are just a few call reference numbers I raised: ********** 86, ********** 92, ********** 14, ********** 17, ********** 01 - and yet nothing substantial has come out from these calls, they were closed with inadequate poor or rather no feedback at all! Customer has to call in for updates after being placed on hold for far too long only to find out that they unable to assist and then divert to raising a call for further investigation ontop of the current call one has called in to query for. </p> <p> </p> <p>MTN please fix my Aug, Sept and Oct billing as I subscribed to paying R590 (vat inclusive) and nothing else. Refer to June statement which is correct and rectify Aug, Sept and Oct. Send me the correct statement so that I can pay the correct amount due. </p> <p> </p> <p>Looking forward to mtn feedback and compensation in this regard. </p> <p> </p> <p> </p>