1 reviews | Active since Sept 2009
Suspended service due to MTN error
<p>Hello</p> <p> </p> <p>I have been an account holder of MTN for almost 20 years. I am a debit order customer and my account has never been in arrears. I got a mysterious amount of 110 which the MTN consultant told me was an error. It was passed to the billing department who rectified the error yet my service got suspended last night. MTNs support number only runs from 8am to 5pm each day and each time I press 0 to go to a consultant I get cut off. I also emailed customer service, got a read notification and no response before being cut off to try deal with this problem.</p>
Good Day Simon,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the suspension on your account has been removed and the payment of R110 is now reflecting.
Please be advised that our Customer Care line (808) is operating for 24 hours and not until 5:00pm.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Simon,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the suspension on your account has been removed and the payment of R110 is now reflecting.
Please be advised that our Customer Care line (808) is operating for 24 hours and not until 5:00pm.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
This issue has not been resolved. It cropped up again this month. Please let me know how I cancel my MTN subscription and move to Vodacom.
This issue has not been resolved. It cropped up again this month. Please let me know how I cancel my MTN subscription and move to Vodacom.