Suspended service and MTN does not want to assist - even though my account is in a credit!

<p>I recently travelled to George on holiday and found that my 2nd contract number was suspended. When I queried this at a local MTN store, I was told my account was given over to their legal department due to no payment from me. I was obviously surprised by this as I pay my account on time and more than what is owed. (NO EMAIL OR TELEPHONE COMMS FROM MTN WHATSOEVER to even inform me there has been an issue since January!!!) Upon investigation I found that the ref number used to pay still reflected an old cell phone number which I terminated in December (linked to one account, so there were no issues before then). After this the payments obviously did not get journalled to the correct number/account as the other number was cancelled.</p> <p>I then went to my bank (FNB) who helped me in 2 minutes; I had all the proof of payments and it was stamped and signed by FNB. I took this over to MTN store as mentioned previously.</p> <p> </p> <p>Now since Tuesday 13 June (when I gave this info over to the MTN store) until now I have had ZERO luck with MTN.</p> <p>After the MTN billing department "corrections" I was told I still had to pay in R77.</p> <p>When I looked on their info, I found that of my last 3 payments (R600, R500 and R400) I was only credited for R800. There is still R700 unanswered for and I am not paying another cent before this is rectified. </p> <p>I was hoping to upgrade again on this number and get a new phone (R399 deal), but as a result of how I was treated after being with MTN for OVER 8 years, I have now moved my cell requirements elsewhere.</p> <p>I am waiting for this issue to be rectified and then I am cancelling my contract.</p> <p>MTN is quick to take my money, but when they actually need to assist their customers, they just sit and do nothing whilst we are calling 808 over and over and over.</p> <p> </p> <p>MTN REF ********** </p> <p> </p>