KP
Kirsty P
1 reviews | Active since Mar 2012
18 May 2015, 08:19
Suspended service AGAIN
Every single month my service gets suspended on MTN. Everytime I phone to unlock it I am told that its due to data charges. After being very careful with my data usage this month and checking my data balance every few days, this has still happened. I still have a data bundle which has not yet been used In full, and all other balances have not been used up either. I now cannot contact the call center as I can't make outgoing calls, so I am stuck without a cell phone and unable to conduct business calls. This is highly frustrating and I cannot have this happening every month!!!
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MTN South Africa's replyOfficial
18 May 2015, 13:17Hello KirPat88,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that you have used up your data bundle then go on to use normal airtime for internet connections. It would be advisable to ensure that your cellular data is switched off when not in use.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that you have used up your data bundle then go on to use normal airtime for internet connections. It would be advisable to ensure that your cellular data is switched off when not in use.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 13:17
Official
Hello KirPat88,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that you have used up your data bundle then go on to use normal airtime for internet connections. It would be advisable to ensure that your cellular data is switched off when not in use.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflects that you have used up your data bundle then go on to use normal airtime for internet connections. It would be advisable to ensure that your cellular data is switched off when not in use.
Smartphones in general have many applications that requires the use of internet to be functional. There could also be a situation of updates on application software that could deplete your data bundle and airtime. Kindly provide us with dates and balances so we may further investigate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,