DvdB
Dieter van den Bergh
1 reviews | Active since May 2015
06 Oct 2015, 19:03
Suspended Service
My phone has been switched off by MTN for a month now. I tried calling 808 but as per the norm you wait for hours on end with no one answering your call. I have left multiple Facebook messages as well. At least they rep**** to my comment on their wall telling me that their \Inbox Message Team"will get in contact with me. This has been almost a week now but no reply or answer. Eventually I got a hold of MTN and I was told that my account was in arrears. Reason for this is that I have switched from Absa to FNB and apparently"
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MTN South Africa's replyOfficial
07 Oct 2015, 10:00Hello BeardDee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply07 Oct 2015, 10:00
Official
Hello BeardDee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***