TM
Thembha M
1 reviews | Active since Nov 2014
22 May 2015, 08:39
Suspended service
On Thursday, both my voice and data services were suspende by Mtn. No warnings/reasons were given. I know my bill is paid up, then why the suspension. Their call center is useless. No one answer the phones. Maybe is the strike, bt that has got nothing to do with me. If I was not tied to a contract, I would have left them long time ago. I am loosing money bcos of them. I am a very annoyed customer right now?
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Replies (1)
MTN South Africa's replyOfficial
01 Jun 2015, 15:11Hello tlmlotshwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the barring on you line has been removed and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the barring on you line has been removed and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2015, 15:11
Official
Hello tlmlotshwa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the barring on you line has been removed and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the barring on you line has been removed and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,