MM
Mpho M
1 reviews | Active since Feb 2015
11 Feb 2015, 09:23
Suspended service
Mtn suspended my cellphone on the 3rd of February with no valid reason. The middle person from my company contacted Mtn several times with no responds from Mtn. Mtn kept on seeing the user will be contacted, currently the user still waiting for Mtn. It's been a week and Mtn still playing blame games, they mention they couldn't see any problem from their side....that's not acceptable.<br> Mtn does not care about the urgently of sorting the problem, they are concerned when no payments are made.<br> Whether or not the customer is happy, it's none of their business.
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MTN South Africa's replyOfficial
23 Feb 2015, 11:10Hello Mfoza11,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso.
REQ:***
MTN South Africa's reply23 Feb 2015, 11:10
Official
Hello Mfoza11,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per per our telephonic conversation, please be advised that the matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso.
REQ:***