BC
Bernice C
1 reviews | Active since Jun 2012
30 Jun 2015, 20:44
SUSPENDED PHONES
We are paying our cell phone accounts cash on or just after the 15th of the month. Today we realized that our phones are suspended!!! No one at MTN can assist me as they are on STRIKE!! This is absolutely unacceptable!! Person get moved from nashua tot mtn & service was never as poor as now!!!!
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MTN South Africa's replyOfficial
11 Jul 2015, 20:52Hello bercoetz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, both your lines are active. Kindly note that since your payment type is cash, payments are due 21 days from the date of invoice to avoid the lines being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, both your lines are active. Kindly note that since your payment type is cash, payments are due 21 days from the date of invoice to avoid the lines being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Jul 2015, 20:52
Official
Hello bercoetz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, both your lines are active. Kindly note that since your payment type is cash, payments are due 21 days from the date of invoice to avoid the lines being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, both your lines are active. Kindly note that since your payment type is cash, payments are due 21 days from the date of invoice to avoid the lines being suspended.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica