1 reviews | Active since Nov 2011
Suspended on a fully paid account - AGAIN!!!
I have been a customer for more than 10 years.<br> <br> A year ago I stopped paying my account via debit order as MTN simply billed as they pleased, some months a debit order would be deducted even 4 times. I have since then been paying via EFT and have been suspended in error a couple of times of which every time the consultants at MTN simply say sorry sir it was a system fault and restores my line immediately. <br> <br> So here we go again...<br> <br> I have paid my account on Saturday the 30th of May via EFT like I always do and I am suspended again. This time round the call center simply cuts of calls as you wait for a consultant. A clear indication that MTN has lost control of the service delivery in loom of the strike that is currently taking place. <br> <br> I am a small business owner and the suspended line is costing me money. MTN as a service provider has clearly no interest in their loyal customers and clearly have no regard to people like myself that depends on receiving important telephone calls.<br> <br> I will be approaching a lawyer to review my service contract with MTN as it is surely a breach of contract by stopping to deliver a service to a customer that is fully paid.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was reactivated on 02-06-2015 and the line is active and in use on the network. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was reactivated on 02-06-2015 and the line is active and in use on the network. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
