AI
Alicia I
1 reviews | Active since Oct 2015
23 Mar 2016, 12:37
Suspended my line because you overcharge me???
Yet again my line has been suspended because I get overcharged. Numerous attempts to get hold on an actual person in accounts has left me empty handed. All I get is automated responses and no-one answers the telephones... #Extremelyannoyedwithbadservice
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2016, 20:37Hello AliciaInderZA,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The suspension has been lifted, your account is overdue by R55.06. On your next cash payment for the invoice dated 2016-03-13 you will have to pay the outstanding amount of R255.10.
Your monthly subscription is R199.00 which is a result of a subscription increase we had in May, to prevent extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The suspension has been lifted, your account is overdue by R55.06. On your next cash payment for the invoice dated 2016-03-13 you will have to pay the outstanding amount of R255.10.
Your monthly subscription is R199.00 which is a result of a subscription increase we had in May, to prevent extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply25 Mar 2016, 20:37
Official
Hello AliciaInderZA,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The suspension has been lifted, your account is overdue by R55.06. On your next cash payment for the invoice dated 2016-03-13 you will have to pay the outstanding amount of R255.10.
Your monthly subscription is R199.00 which is a result of a subscription increase we had in May, to prevent extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The suspension has been lifted, your account is overdue by R55.06. On your next cash payment for the invoice dated 2016-03-13 you will have to pay the outstanding amount of R255.10.
Your monthly subscription is R199.00 which is a result of a subscription increase we had in May, to prevent extra usage or charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***