1 reviews | Active since Mar 2015
suspended lines
I have been emailing mtn for a few weeks and have been in touch with the call centre as well. Firstly the call centre is hardly operational. Secondly i have sent numerous emails explaining that i am on maternity leave and have not been paid through my uif as yet so i am unable to make a payment as yet. They are still unable to assist me by opening my line. I mean if you could tell me this a month ago maybe i could have done but i am unable to do so now. What is going to happen now? As i need my lines opened. One of my other contracts are coming to a end and i dont think i will be taking the upgrade. I will rather deal with another network who is poor with regard to connectivity than deal with this kind of service. After being loyal for almost 5 years.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line will be activated after payment has been received. The amount in arears is R 3,401.99 including the July invoice. Atleast if R2560.00 is paid then we can connect the line. Please feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or 0831 808 from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line will be activated after payment has been received. The amount in arears is R 3,401.99 including the July invoice. Atleast if R2560.00 is paid then we can connect the line. Please feel free to contact the call centre on 808 and selecting option 2 (free from an MTN contract cellphone number) or 0831 808 from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,