TP
Taslin P
1 reviews | Active since Mar 2015
15 Mar 2016, 09:48
Suspended Line
MTN has finally moved me to the right contract but have since suspended the line due to the amounts owing of R16k. <br> <br> I have requested numerous times for the costs to be dropped. The incurred costs are a result of MTN putting me onto the WRONG contract. <br> <br> I will take this up with the OMBUDSMEN<br> <br> *** <br>
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MTN South Africa's replyOfficial
17 Mar 2016, 08:19Hello TaslinPillay,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the package has been corrected. We have sent the request to the billing department to assist with the credit due to the account.
We will notify you of the outcome once finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the package has been corrected. We have sent the request to the billing department to assist with the credit due to the account.
We will notify you of the outcome once finalized.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply17 Mar 2016, 08:19
Official
Hello TaslinPillay,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the package has been corrected. We have sent the request to the billing department to assist with the credit due to the account.
We will notify you of the outcome once finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the package has been corrected. We have sent the request to the billing department to assist with the credit due to the account.
We will notify you of the outcome once finalized.
Kind Regards,
Alice van der Merwe
***