Hellopeter
Share Your Experience
IN
Innocentia N

1 reviews | Active since Jan 2012

30 Aug 2019, 10:48

Suspended line

I really regret signing a contract with you idiots cause you really can't keep up . On the 14th I asked for an additional sim card and while at it I asked one of your pathetic champions to update my banking details so that the debit order can go off. To my surprise it didn't go off and on the 15th I made it a point that I make a transfer on time of R270. To my surprise my banking details were not updated and to make matters worse my line has been suspended. For ****s sake I've called more than 4 times today requesting that my line must be activated but its still not active, meaning I can't make any calls, browse any net or send messages. When I asked why my line was suspended I was told some bull**** story that I owe over R500. What ****ery is that cause non of my invoices stated that??? You people are taking chances and ******** people while you at it. Fix your mess before end of business today niyeke UKUNYA!!!!!

0
Replies (2)
IN
Innocentia N's update30 Aug 2019, 11:20
Reviewer Update
MTN your agents are AGENTS of SATAN. Listening is a very important s****. I spoke to an agent by the name of Nana and her attitude stinks. You do not talk over a customer when they are complaining . I mentioned at the beginning of the call that I was calling for the 4th time and I've made an eft and that the previous agents I spoke to told me to restart my phone and it doesn't work. But because she thinks she is smart she still continued to tell me the same lousy **** and things I didn't even ask in the first place. Get a professional to give me a call, one that understands English and one that will answer questions that I asked.
MTN South Africa
MTN South Africa's reply02 Sept 2019, 10:42
Official
Good day Innocentia

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 
Ayanda Mthimkhulu
Complaints Management Team