GJ
Gunner J
1 reviews | Active since Jul 2010
13 Apr 2015, 19:58
suspended line
My line was suspended and I was supposed to pay R6000.On 08 April I made payment of R10000 and emailed MTN a copy of the payment receipt.Today 13 April my line is still suspended.After 3 calls and several emails the line is still suspended.
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Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 09:47Hello gunner14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 09:47
Official
Hello gunner14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment received. According to our records, the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,