NM
Nastasha M
1 reviews | Active since Jul 2013
02 Mar 2015, 06:46
Suspended - going on 3 months now.
Ebbedene<br> REQ:***<br> <br> Ebbedene was kind enough to call me and unsuspended my line. after a day I was suspended again. This has been going on too long and is becoming extremely frustrating. I am paying for a contract I cannot use. if I have emergencies I cannot phone because I am suspended for no reason!
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 14:54Hello FoxyVixen,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated today. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated today. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Mar 2015, 14:54
Official
Hello FoxyVixen,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated today. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your number was activated today. Your number was suspended because the credit limit set on the account had been reached. Upon approval of an account a credit limit is loaded to your account. This is in accordance with the National Credit Act which is in place to protect you as a customer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***