Suspended contract
<p>I received an SMS that I have exceeded my Credit Limit and my services will be suspended for outgoing calls. My contract runs off my account as a debit order. I've never failed to make payment. I call the customer care number who confirms that my account was suspended in error. Turn around time for fixing their error is 24hrs. Excuse my utter frustration as I'm now inconvenienced with no cellphone coverage. Thank goodness that I use a Telkom router or I'd have been totally without coverage. No empathy received, might as well have said oh oops your problem mam </p>
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MTN South Africa's replyOfficial
16 Mar 2017, 13:45Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account was suspended in error. We have opened the line for you, please reboot the device.
Kind Regards,
Alice van der Merwe
Reference Number: ***4
Best regards,
MTN South Africa's reply16 Mar 2017, 13:45
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account was suspended in error. We have opened the line for you, please reboot the device.
Kind Regards,
Alice van der Merwe
Reference Number: ***4
Best regards,