RJvV
Rudi Jansen van Vuuren

1 reviews | Active since Feb 2013

19 Oct 2015, 22:40

Suspended Again for no reason!!

Just when I think I don't need to resort to absolutely losing my cool with MTN, you go and give me high blood pressure as an early Christmas present.<br> <br> Suspending my account on a monthly basis even after my account is up to date just reaffirms my decision not to renew my contract with MTN.<br> <br> My account is up to date and not 2/3 payments behind, I have forwarded all proof of payments. <br> Last month after being suspended for a week I requested a credit seeing as the error was not on my part, but some idiot who didn't do their job. After very snotty interaction from Veronica, I finally managed to get my line activated and after I inquired about the credit she became quite rude again and stated that they will investigate the matter, but never heard anything again.<br> <br> I feel being a good paying costumer, should grant me basic costumer service, where you clearly lack.<br> <br> I am moving my numbers over to another provider and I am counting the days to be rid of this disgusting service.<br> Never in my life will I choose a MTN contract again!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Oct 2015, 12:44
Official
Hello MrJansenvv,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the relevant person for further assistance.

Warm Regards
Nompumelelo
REQ:***