LC
Lerushka C
1 reviews | Active since Feb 2013
24 Jun 2015, 08:43
Suspended Again!! Cancel my contract!
This again is frustrating and unacceptable. I have sent 3 complaints through to MTN on Hellopeter in May due to there error of incorrect record keeping. I am still not a satisfied customer as my complaints were not dealt with. I have a Top Up contract and am continuously over billed for my contract. I still do not receive the data I paid for on my contract each month. Please cancel my contract as I am paying for a service I am not receiving.<br> <br> This is the second time my phone was suspended in the last 3 months. The last suspension reference was ***. Again I am a customer of MTN for over 10years<br> <br> Please rectify this <br>
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MTN South Africa's replyOfficial
01 Jul 2015, 14:00Hello LL Chetty,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The line was unsuspended on the 2015-06-25.
Kindly note that your number will be provisioned with 500MB of data and 200 sms.
A billing query has been logged from invoice dated 2015-02-13 to 2015-06-13 to investigate and credit your account for the products that were not loaded. The reference number for the billing logged is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The line was unsuspended on the 2015-06-25.
Kindly note that your number will be provisioned with 500MB of data and 200 sms.
A billing query has been logged from invoice dated 2015-02-13 to 2015-06-13 to investigate and credit your account for the products that were not loaded. The reference number for the billing logged is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply01 Jul 2015, 14:00
Official
Hello LL Chetty,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The line was unsuspended on the 2015-06-25.
Kindly note that your number will be provisioned with 500MB of data and 200 sms.
A billing query has been logged from invoice dated 2015-02-13 to 2015-06-13 to investigate and credit your account for the products that were not loaded. The reference number for the billing logged is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The line was unsuspended on the 2015-06-25.
Kindly note that your number will be provisioned with 500MB of data and 200 sms.
A billing query has been logged from invoice dated 2015-02-13 to 2015-06-13 to investigate and credit your account for the products that were not loaded. The reference number for the billing logged is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***