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ANDRE JANSE VAN VUUREN

1 reviews | Active since Mar 2009

11 Feb 2015, 10:40

Suspended after paid what sms said to pay

I get a sms every month saying what the amount is that i need to pay. I paid the amount that was said to me in the sms and yesterday i got a message saying that my account is overdue and that i needed to pay R62.81. Today they suspended my line.Why do mtn send out smses saying what you need to pay that is not the correct amount???? I tried phoning customer care because i use my phone for business.No luck there.Was holding for over hour but no one answered.Why did they suspend my line?Its not that i didnt pay my account.I paid what MTN told me to pay in the sms.So i get penalized for mtns mistake.Thats very nice. This is now the type of service that you get after17 years.!!I cant wait for this contract to expire so i can go over to another network.

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2015, 16:02
Official
Hello Andre,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

According to our records a consultant has been in touch with you and this matter is being resolved.

Thank you
Kagiso
REQ:***