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JC
Jacques C

1 reviews | Active since May 2009

15 Nov 2017, 13:54

Suspended after non payment, which was taken 2 weeks ago

Dear MTN,

I am very sorry to say that I am very disgusted about your service.

A debit order failed from your side firstly ! Then it was taken 2 days later (which is 2 weeks ago).

Now I got a message that I am suspended for non payment !

PLEASE @#@#$@#$@#$@#$ FIX YOUR @#$@#$@#$ SYSTEM !

Please phone me back why I am suspended please (as the debit order was forced weeks ago).

I cant wait to port away from you @!#$@#$@#$ system that isnt working !

0
Replies (3)
MTN South Africa
MTN South Africa's reply15 Nov 2017, 17:22
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly note that we have evaluated your account and picked up that a debit order of R207.39 went off on the 02/11/2017 and your account is up to date.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Regards

Mike Ramaboka

Complaints Management Team

JC
Jacques C's update15 Nov 2017, 17:43
Reviewer Update
Dear MIKE ...... I am porting away from MTN because of this ! For starters, MTN cant even take a debit order correctly, I asked 10 times to please give me the information where the debit order FAILED ! I HAVE 3 open queries and still no action. PATHETIC TO SAY THE LEAST. The call operator that took my call earlier today cant even understand a simple query "GIVE ME SOMEONE WHO CAN TALK AFRIKAANS" I am finished with MTN. Now I GOT a message my out going calls is halted because I OWE MONEY !!!!!! Now I am in the bad corner and did nothing WRONG. The person who took my call said clearly R193.21 is owed (and that is exactly the same as the SMS that states that amount). Clearly you cant even do basic money fetching as what is stated and asked is two different things. I await an email from a senior in the customer relations department about this. Please look how long I am a customer ... is this how customers are treated to say the LEAST ?
JC
Jacques C's update15 Nov 2017, 18:42
Reviewer Update
Dear complaint management team, While you suspended me I needed to urgently needed to make a call to my wife ... Date : 15 Nov 2017 Time 13:51 PM (I was directed to say I cant make any calls). WHAT NOW PLEASE. The customer did nothing wrong. Please check your CDR's to verify what I am saying, I did CDR analysis for MTN. I know how you can trace / track calls. I await your reply urgently !