1 reviews | Active since Mar 2015
Suspended account pending dispute
I have 3 cellphones on one account. Suddenly since December one phone bill rocketed to R1700, Jan was R5800 & March R6700! The phones have a limits active BUT apparently these charges were for Me2You services which are not prohibited. I queried this at the walk instore Tygervalley ***. I then waited online for someone to answer at the call centre (43minutes) to NOT suspend the other 2 numbers I have but only the one which I am disputing. Received ***. 24hrs later ALL phones are suspended. Have been on hold again for 42 minutes and the the call was eventually disconnected (not by me). Second call for the day now...still on hold....25 minutes and counting. NEVER experienced *** service (thus far NO service) like this anywhere ever!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***