KP
Karen P
1 reviews | Active since Jun 2020
21 Jul 2020, 13:50
SUSPENDED / ACCOUNT ARREARS
MTN very bad service, we have been struggling to sort out the account for months now. Not able to speak to a manager, why??? not sure. Consultants are clueless. Keeps forwarding to another person that never replies. Service suspended every month, unsuspended after we make them aware of it and then get a sms saying we made an arrangement to pay arrears. I really am so fed up with them. We have been suspended since Friday, this after we emailed bank statements as proof of payment. Tried contacting the consultant again, she does not acknowledge any of our emails. The manager never calls. Do the manager even know what's happening???
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Replies (4)KP
Karen P's updateReviewer Update
22 Jul 2020, 08:241) 19.02.2020 - R595
19.03.2020 - R705
21.04.2020 - R591
28.05.2020 - R585
19.06.2020 - R585
2) how can I have short paid???
3) I NEVER made an arrangement!!!! Because I am not in arrears!!!
4) Why must I pay the 1st of every month when I am paying within the time period YOU allocated???
I have been a customer of MTN for years paying my account every month and now you come with this ****??
PLEASE TAKE THIS ARREARS OFF MY ACCOUNT! AND RECTIFY MY CREDIT RECORD!
19.03.2020 - R705
21.04.2020 - R591
28.05.2020 - R585
19.06.2020 - R585
2) how can I have short paid???
3) I NEVER made an arrangement!!!! Because I am not in arrears!!!
4) Why must I pay the 1st of every month when I am paying within the time period YOU allocated???
I have been a customer of MTN for years paying my account every month and now you come with this ****??
PLEASE TAKE THIS ARREARS OFF MY ACCOUNT! AND RECTIFY MY CREDIT RECORD!
KP
Karen P's update22 Jul 2020, 08:24
Reviewer Update
1) 19.02.2020 - R595
19.03.2020 - R705
21.04.2020 - R591
28.05.2020 - R585
19.06.2020 - R585
2) how can I have short paid???
3) I NEVER made an arrangement!!!! Because I am not in arrears!!!
4) Why must I pay the 1st of every month when I am paying within the time period YOU allocated???
I have been a customer of MTN for years paying my account every month and now you come with this ****??
PLEASE TAKE THIS ARREARS OFF MY ACCOUNT! AND RECTIFY MY CREDIT RECORD!
19.03.2020 - R705
21.04.2020 - R591
28.05.2020 - R585
19.06.2020 - R585
2) how can I have short paid???
3) I NEVER made an arrangement!!!! Because I am not in arrears!!!
4) Why must I pay the 1st of every month when I am paying within the time period YOU allocated???
I have been a customer of MTN for years paying my account every month and now you come with this ****??
PLEASE TAKE THIS ARREARS OFF MY ACCOUNT! AND RECTIFY MY CREDIT RECORD!
KP
Karen P's updateReviewer Update
22 Jul 2020, 08:34Just received this sms????? WHAT ORDER ARE YOU REFERRING TOO???
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
KP
Karen P's update22 Jul 2020, 08:34
Reviewer Update
Just received this sms????? WHAT ORDER ARE YOU REFERRING TOO???
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
KP
Karen P's updateReviewer Update
22 Jul 2020, 10:23So now I get this : please tell me when I made an arrangement??? Do an account recon since January 2020..
Y'ello! You've agreed to pay R1283.86 for 1 day from 31/07 to get your MTN account up to date. You begin payment on 31/07/2020. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice.
Y'ello! You've agreed to pay R1283.86 for 1 day from 31/07 to get your MTN account up to date. You begin payment on 31/07/2020. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice.
KP
Karen P's update22 Jul 2020, 10:23
Reviewer Update
So now I get this : please tell me when I made an arrangement??? Do an account recon since January 2020..
Y'ello! You've agreed to pay R1283.86 for 1 day from 31/07 to get your MTN account up to date. You begin payment on 31/07/2020. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice.
Y'ello! You've agreed to pay R1283.86 for 1 day from 31/07 to get your MTN account up to date. You begin payment on 31/07/2020. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice.
KP
Karen P's updateReviewer Update
22 Jul 2020, 10:25WHAT ORDER????? Sort out the account and stop sending ****.
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
KP
Karen P's update22 Jul 2020, 10:25
Reviewer Update
WHAT ORDER????? Sort out the account and stop sending ****.
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN
Yello Customer!!
Your Order has been Submitted with Order Ref no: ***.
Thank you for using MTN