SUSPENDED ACCOUNT AFTER PAYMENT WAS MADE

<p>My MTN account was handed over during the course of last year to MBD. (Munnik Basson Dagama Attorneys). Times were hard and work was scarce but i managed to find a job and some months I managed to pay up to R2000 and some months only R500. This dragged on for over a year for an amount i owed under R2000 to MTN. </p> <p> </p> <p>I have requested a settlement amount in February 2017 and I paid the full settlement wmount with MBD R2300.65 to be exact. MBD paid MTN R1400 some change. I now still sit with an account in arrears.</p> <p> </p> <p>MTN has allowed me to upgrade my phone however my account is still in arrears with now R1800 as per telephonic calls and Sms of R866.27 received.</p> <p> </p> <p>Clearly MTN & their legal service provider, MDB, are not communicating and MBD are not paying over monies to MTN. But how does that become my problem?</p> <p> </p> <p>I have tried to sort this problem out for nearly a month with backwards and forwards telephone conversations and numerous emails. I have sent through my settlement letter to numerous departments, yet my account is still reflecting an arrears. </p> <p> </p> <p>I have just switched over all my contacts back to my contract number only to be suspended. i use this number for business as well as personal use and now I cannot dial out.</p> <p> </p> <p>Month end is yet again arround the corner and this issue is still dragging on. Am i now going to be liable for R1800 + my new R500 montly contract fee? </p> <p> </p> <p>MTN sort out your issues with MDB so that i can continue my life!!! This is not fair on consumers!!! How many others are going through the same issues???</p> <p> </p> <p>Should this matter not be resolved in 24 hours I am going the ombudsman.</p> <p> </p>