AP
Ayanda P

1 reviews | Active since Jul 2015

22 Jul 2015, 12:03

SUSPENDED ACCOUNT

I HAVE PAID R650 ON THE 20/06/2015 THEN R100.00 ON THE 08/06/2015 WHICH WAS SUCCESFULL BUT NOT REFLECTING ON MY ACCOUNT AND THEN R20.00 A WEEK AGO,AFTER SENDING PROOF OF PAYMENT THROUGH TO MTN SHENAAZ REALLY TRIED HER BEST BY ASSISTING BY SENDING THE DOCUMENTS THROUGH TO THE RELEVENT DEPARTENT HER SERVICE WAS FLAWLESS AND OPENED UP MY LINE CAUSE SHE COULD SEE THAT I HAD MY PROOF OF PAYMENT OF WHICH MY ACCOUNT BLOCKED AGAIN AFTER ALL THESE PAYMENTS AND MY ACCOUNT IS UPTO DATE ACCORDING MY KNOWLEDGE AND AGREEMENT WITH THE SERVICE PROVIDER BUT MY LINE IS SUSPEDED AGAIN TODAY . THEY PAYMENT IS SUCCEFULL AFTER DOING THE DEPOSIT AND THE PROOFOF PAYMENT WAS SENT THROUGH ASWELL

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Aug 2015, 12:37
Official
Hello Akp.succes@,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records your line has been un-suspended. The payments does currently reflect and your account has a credit of R106.15. Please feel free to contact 808 should you have any further enquiries.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Bronwyn
REQ:***

Best regards,