1 reviews | Active since Aug 2015
SUSPENDED ACCOUNT
Good day <br> <br> My account was suspended on wednesday morning, to which I called your call centre and they told me to email my bank statement to [Email Removed] - I did that and my account is still being suspended<br> <br> This morning I received an sms saying I should pay to avoid full service suspension, I've already emailed you people my bank statement that states that an amount of R697.07 was deducted out of my account.<br> <br> I've been paying my account on time every single month for the past 2years and this is how you treat me??<br> <br> Find email below, that hasn't been rep**** to!!<br> Feb 10 at 9:57 AM <br> <br> Hi <br> <br> Please unblock my number, Its frustrating because I never received a call from anyone yet you block my account 11days after R697.07 was deducted from my account, plus a R100 returned item charge - the very same day<br> <br> I don't wish to renew my contract with MTN in May.<br> <br> Please send me a balance of how much I owe on the phone so that I can pay this phone off.<br> <br> I'm tired of MTN <br> <br> <br> Please find my bank statement attached, as proof that MTN SP A49...... *** deducted an amount of R697.07 on the 30th of January 2016<br> <br> <br> Regards<br> <br> K.N
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our legal division to assist with the suspension of the line. Please reply to the email if no feedback has been given.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our legal division to assist with the suspension of the line. Please reply to the email if no feedback has been given.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
