1 reviews | Active since Nov 2015
Suspended Account
Mtn suspends my phone monthly regardless of me paying every month. This started in June and I have been dealing with that every single month. Ever time I call I get a different person, send proof of payment and the following month its the same story.<br> <br> I am always told that \my payment is not yet allocated"Whats the point of putting reference if payment does not get allocated monthly. How long does it take a payment to be allocated? My last payment was on the 26 Oct and my phone still got suspended yesterday.<br> <br> I am using the same method of payment for years now and I have been with MTN for the past 11 years.THIS IS THE WORST SERVICE I HAVE EVER PAID FOR..INCONVENIENCE ON A MONTHLY BASIS and they are not doing anything about it.<br> <br> They just don't care about their customers"""
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that your payments for your invoices dated the 13th of September & October 2015 is not reflecting on the account. This could be due to using an incorrect reference number. In order to get the payments allocated to the account automatically you will need to use the account number (A***).
Please send the proof of payments to fax number *** and mark it attention Tim. We will then request our Banking Department to allocate the payments.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that your payments for your invoices dated the 13th of September & October 2015 is not reflecting on the account. This could be due to using an incorrect reference number. In order to get the payments allocated to the account automatically you will need to use the account number (A***).
Please send the proof of payments to fax number *** and mark it attention Tim. We will then request our Banking Department to allocate the payments.
Regards
Tim
MTN Complaints Management Team: REQ:***