AF
Andries F
1 reviews | Active since Apr 2014
14 May 2015, 08:00
suspended account
Went to upgrade on tuesday 12 May at kolonade store, Dylan helped me. He said it will take 24 h to activate new sim. Got a sms yesterday morning to say that my account has been suspended because I reached my limit of R530. Limit was always R1350. Send an email to customer care, no response. Repeated email after 12h, no response. I cant phone at all or send a sms or activate data.
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 09:39Hello AndriesFouche,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that your account has been rectified and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that your account has been rectified and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 May 2015, 09:39
Official
Hello AndriesFouche,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that your account has been rectified and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that your account has been rectified and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,