SM
Siyanda M

1 reviews | Active since Sept 2017

16 May 2018, 11:33

Suspended account

You have suspended my account i have paid you guys exactly what is going on

0
Replies (3)
MTN South Africa
MTN South Africa's reply16 May 2018, 13:06
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The account is suspended due to the debit orders returned unpaid for March and April 2018. The system will add a charge of R 13.11 .

We have removed the debit order and placed the account on cash to prevent for the system to debit R 731.31 on the 185th of May. This balance include the May invoices.

Please make a payment at any Absa bank

Absa Bank details

Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***

Please make payment for R519.52 as per your agreement on line this will be done on the 25-5-2018.

Once the payment is done please send to me via email: ***

Payment will reflect +48 hours, the debit can be reinstated again. Lines has been reactivated, please reboot the devices.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply16 May 2018, 13:08
Official

We have removed the debit order and placed the account on cash to prevent for the system to debit R 731.31 on the 185th of May. This balance include the May invoices. This would have been paid over to MTN on the 31-5-2018.

Best regards,

SM
Siyanda M's update16 May 2018, 13:18
Reviewer Update
Hello Alice thanks for the feed back i will defs honor my arrangement thanks MTN